Clients’ rights and obligations
The applicant has the right
- to choose one of the schemes established for the product;
- to receive information on the certification process and time limits;
- to confidentiality of their information;
- to file a complaint or appeal against a decision or action of the body;
- not to be discriminated against for filing a complaint or appeal.
The applicant and certificate holder must
- comply with certification requirements and provide the necessary documents;
- provide conditions for sampling, evaluation and periodic assessment;
- use the certificate and the conformity mark only for certified products;
- inform the body of changes in product design, composition or technology;
- stop using advertising materials referring to the certificate when it is suspended or withdrawn;
- make payment under the contract.