Handling of complaints and appeals

If you disagree with a certification result or a decision of the body, you may file an appeal; regarding the activities of the body’s staff, you may file a complaint (PSK-16, PSK-21, Chapter 21 of Resolution No. 502).

1. A complaint or appeal is submitted in writing (including electronically).
2. Receipt is formally acknowledged to the applicant by letter or email.
3. Appeals are considered by the standing Appeals Commission. A member who took part in the evaluation, review or decision related to the matter does not take part in the consideration.
4. A decision on the appeal is issued no later than one month.
5. The formal notice of the outcome states the decision and its grounds.

Filing a complaint or appeal, its consideration and the decision taken do not result in any discriminatory action against the applicant.

Online submission form